Q1. How can I place an order at Red Home Store?
Once you have selected and placed your shopped product in the shopping cart, you may proceed to checkout. Mention all the required information and select your preferred payment method. Click on “Place Order”.
Q2. What payment methods are available?
The following payment options are available for you at Red Home Store:
- Cash on delivery (COD)
- Jazz cash
- Easy paisa
No, there are no additional charges for our “Cash on Delivery” service. If Charges are there customers will be notify at checkout only.
Q4. How may I know when my order has been confirmed?
Orders at Red Home Store are confirmed on the spot as soon as you receive the verification call from our customer support. An order number will be assigned to you by our representative which you can use to track your order.
Q5. Can my order be modified if I wish to?
Once the confirmation call is made to you and order number has been assigned, you can only modify or cancel your order within 24 hours. This can only be done by calling the customer care directly on the given support numbers.
Q6. Can my purchased article be exchanged with any other article at any outlet?
Unfortunately, the article you purchase online, cannot be exchanged with any other article at any outlet. In case of any defect, you are required to send back the purchased product within 7 days.
Q7. Can I unwrap my order at the time of its delivery?
Customers cannot unwrap their parcel before making payment in cash to the delivery team.
Q8. Where should I contact in case of any defect or damage?
In case of any damages or defects, you may contact us on our helpline (03002034348).
Q9. Do you offer any gift wrapped items in online orders?
Currently we do not offer any gift wrapped items in online orders.
Q10. If I place multiple orders, will they all be delivered together? If not, will the payment be required to be made in portions?
In case of multiple articles ordered, we typically ship all the articles in a single package. You will be required to make the full payment at the time of delivery. In case of any exceptions, you will be notified and your payment will then be adjusted accordingly.
Q11. Are shipping charges dependent on the order weight?
No, Flat Charges: PKR 99 on all orders.
Q12. In case of my unavailability to receive my order, how many times shall the delivery agent try to deliver my item/items?
In case of your unavailability to receive your order, the delivery agent shall attempt twice to deliver your parcel. In case of a failed attempt the second time, the article shall be returned back to us.
Q13. For returns & exchange?
Send us the parcel at our address mentioned on the label sheet, notify within 7 days to get your parcel exchanged or your refund in case of return.
Q14. Condition of the parcel in case of exchange & returns?
Parcel must be in its original condition, should not be damaged, use the same flyer or take the flyer from the courier company to send that parcel back to us. Shipping charges are strictly non-refundable and non-returnable in any form.
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